Returns & Exchanges

At Swoon Lifestyle, we take great pride in our reputation for quality, however should you need an exchange, we will provide this as long as:

  • the goods are in saleable condition, in their original packaging with all tags still intact;
  • the goods have not been worn, damaged or washed;
  • the goods are returned within seven working days of purchase date; and
  • the original invoice as proof of purchase is provided.

Should there be something wrong with the garment, we will provide you with a refund for items that:

  • are faulty (unless caused by you);
  • have been wrongly described;
  • are different to the goods that you ordered;

All returns must be returned within 7 days to be eligible for a refund. Returns after this period will not be accepted. If a refund is approved, the refund will be applied to the original card of purchase. 

Please note sale items are final sale and cannot be returned for a refund unless deemed faulty.

We want you to be happy with your online purchase, so should you need a different size, we will happily exchange the size for you dependant on availability of stock or offer a a credit note or refund at our discretion.

ONLINE STORE RETURN SHIPPING

Return shipping must be prepaid and a traceable method to ensure safe delivery. We take no responsibility for missing incoming deliveries. Return shipping charges are not refundable unless the item is deemed faulty or we refund as a gesture of goodwill (at our discretion)

We will reimburse any reasonable shipping charges for return of goods that have been deemed faulty.

HOW TO RETURN/EXCHANGE YOUR ONLINE ORDER

Please email info@swoonlifestyle.com.au or call us (03) 9882 1991 to request a return. Alternately, please visit us in store at 109 Auburn Rd, Hawthorn, Victoria 3122 to exchange/return your item. Returns will not be accepted via post without prior communication and written notice.